Neuraflo Return/Guarantee Policy

1. Our Commitment to Quality
At Neuraflo, we are committed to providing you with the highest quality products. Your satisfaction is our top priority, and we stand behind the quality of our products. If for any reason you are not completely satisfied with your purchase, we offer a comprehensive return policy to ensure your satisfaction.

2. 30-Day Satisfaction Guarantee
We offer a 30-day satisfaction guarantee on all Neuraflo products. If you are not completely satisfied with your purchase, you may return it within 30 days of the purchase date for a full refund, excluding shipping and handling fees.

3. Return Eligibility
To be eligible for a return, please ensure that:

  • The product is in its original packaging.

  • The product is unused or only partially used.

  • You have proof of purchase (order number or receipt).

4. How to Initiate a Return
To initiate a return, please contact our customer service team at support@neuraflo.com. Provide your order number, the reason for the return, and whether the product has been opened or used. Our customer service team will provide you with further instructions on how to return your product.

5. Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@neuraflo.com.

7. Shipping Restrictions
Due to legal restrictions, we cannot ship Neuraflo products to the following states: Alabama, Arkansas, Indiana, Tennessee, Vermont, Rhode Island, and Wisconsin. We apologize for any inconvenience this may cause.

8. Contact Us
If you have any questions about our return and refund policy, please contact us at:
Neuraflo Customer Service
Email: support@neuraflo.com
Address: 265 US Hwy 70
Pima, AZ 85543
We appreciate your business and are here to help if you have any questions or concerns regarding our return and refund policies. Thank you for choosing Neuraflo!